Bitcoin

How to Withdraw Funds from MyFXTM account

1. In MyFXTM please select the "Withdraw funds" tab, which can be found on the side menu under “My Money.”
2. Scroll down to the “E-Wallets” section at the bottom of the page and click the “Withdraw” button to request a withdrawal using "Bitcoin".  
3. Follow the instructions on the form, complete the Fund Withdrawal form in MyFXTM and confirm the withdrawal.
4. Read the Terms and Conditions on the right-hand side of the page. Once you are ready to proceed, click "Confirm".
5. You will then receive a 4-digit payment password via SMS and at the email address that’s associated with your MyFXTM account. Please check your Spam/Junk folder if you do not see the email in your Inbox. Enter this password in the required field on the withdrawal confirmation page, and click "Submit".
6. That’s it! You can now track the progress of your transfer through your MyFXTM account. On the side menu, click on “My Money.” From the drop-down menu, click on “Transaction History.” You can track all deposits and withdrawals that are still pending completion.
7. When the status of your withdrawal shows as "Processing" in this section, it means that your request has been accepted and is pending completion. When the status changes to "Funds sent" (usually within 1 business day of your initial request), the funds have been sent to your Bitcoin wallet.

Important Information

When making a withdrawal, please keep the following points in mind:

1. Payments to third parties are not accepted. The name of the Receiver must match the name registered with FXTM.
2. Should a withdrawal request be submitted, all Bitcoin deposit transactions will be refunded to the source they came from. Bitcoin withdrawals will be returned to the same Bitcoin wallet used to make the deposit.
3. Any generated profits following your initial deposit can be withdrawn by any other Payment method available to you.
4. You need to make sure that you have sufficient free margin in your account to cover your withdrawal. If you do not, you can choose to close some open positions in your account.
5. In the event that your trading account and withdrawal request are denominated in different currencies, the transaction will be subject to conversion and charges may apply, as per the Conversion Rates table in MyFXTM (login required).
6. Our conversion rates are updated daily.
7. The withdrawal fee will be subtracted from the amount withdrawn. Please check the table above for Fees/Commissions.
8. Please check the table above for FXTM’s processing times with regards to withdrawals.
9. Please note, there is a maximum limit of 25,000 USD/EUR/GBP per client, per month.
10. For (accumulated or single) withdrawal amounts higher than 3,000 USD / EUR / GBP per day, you might be requested to provide your Bitcoin wallet name, and FXTM might need to share your KYC documents with the provider. This procedure might cause a delay of 1 business day.
11. Please keep in mind that the amount which can be withdrawn to a specific Bitcoin address should not exceed the total amount deposited from the same Bitcoin address.
12. The Company reserves the right to process clients’ Bitcoin withdrawal requests via another payment method, in case of force majeure and/or Acts of God and/or for any other reasons beyond the reasonable control of the Company.
13. Please note that if you select the level of Network Fee policy to be set lower than “Normal” level, this may result in the transaction being rejected by the network. The higher the level, the greater the incentive for your transaction to be added in a block within the block-chain.
14. Please note that only bitcoin wallets that support the newest Bitcoin payment protocol are accepted. The provider suggests the use of the following bitcoin wallets: Bitpay, Copay, Mycelium, Airbitz, Electrum, Bitcoin Core, Bitcoin.com, BRD (Bread) wallet. If your wallet is not on the list, it may fail to work with the provider. Please be advised that payments via bitcoin exchanges are not accepted by the provider. It has been observed by the provider that the administrative process via exchanges is causing significant delays and this interferes with the bitcoin network and the guaranteed rate.
15. Please keep your BTC wallet up to date at all times.
16. All information regarding your Bitcoin wallet and/or address details are always sent through official FXTM email addresses. We will never request any private Bitcoin wallet details. If you receive any suspicious requests from an unknown or unauthorized email address, please contact us at: backoffice@fxtm.com.