TC Pay Wallet

How to Withdraw Funds from MyFXTM account

1. Log in to your MyFXTM account, select "Withdraw funds" which can be found on the side menu under “My Money.”
2. In “E-Wallets” section, click the “Withdraw” button, next to TC Pay Wallet option, to request a withdrawal.
3. Follow the instructions on the form, complete the Fund Withdrawal form with the requested details and confirm the withdrawal.
4. Read the Terms and Conditions on the right of the page. Once you are ready to proceed, click "Confirm".
5. You will then receive a 4-digit payment password via SMS and at the email address that’s associated with your MyFXTM account. Please check your Spam/Junk folder if you do not see the email in your Inbox. Enter this password in the required field on the withdrawal confirmation page, and click "Submit".
6. You will receive an email from us explaining how to complete your withdrawal request in a few simple steps.
7. After you receive and read the email, please open the pending request of your TC Pay withdrawal from "My transfers" and click the "Authorize" button as soon as possible. It is highly recommended that any pop-up blocker should be already disabled and cache and cookies should be cleared to avoid any disruption of the processing flow.
8. Once you click the "Authorize" button, you will be redirected to the provider's page via a new tab. You will log in to your TC Pay wallet account, then on select the wallet to which you wish to receive the funds in and enter the security code sent by the provider. Once you complete these steps you will see the successful status of your withdrawal request and be redirected to your dashboard.
9. That’s it! You can now track the progress of your transfer through your MyFXTM account. On the side menu in the “My Money” drop-down menu, click on “Transaction History.” You can track all deposits and withdrawals that are still pending completion.
10. As long as the status of your withdrawal appears as "Processing" in this section, it means that your request has been accepted and is pending completion. When the status changes to "Funds sent" (usually within 1 business day of your initial request) it means that the funds have been sent to your TC Pay account.

Important Information

When making a withdrawal, please keep the following points in mind:

1. Payments to third parties are not accepted. The name of the Receiver must match the name registered with FXTM.
2. If you wish to withdraw your initial deposit, you have to use the same source of funds from which you originally deposited.
3. Any generated profits following your initial deposit can be withdrawn by any other Payment method available to you.
4. You need to make sure that you have sufficient free margin in your account to cover your withdrawal. If you do not, you may choose to close some open positions in your account.
5. In the event that your trading account and withdrawal are denominated in different currencies, the transaction will be subject to conversion and charges may apply, as per the Conversion Rates table in MyFXTM (login required).
6. Our conversion rates are updated daily.
7. The withdrawal fee will be subtracted from the amount withdrawn. Please check the table above for Fees/Commissions.
8. Please check the table above for FXTM’s processing times with regards to withdrawals.